In cases where you deploy a centralized Cisco Unified Communications Manager cluster to manage voice processing for customers at remote sites, IT managers can help ensure continuous phone operation through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. Top new features include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for single sign-on for managers and end users, device-agnostic call recording, on-the-road access with no need for VPN tunneling, a new self-provisioning interface that makes it easy for end users to set their preferences for all endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients. The latest version of Cisco Unified Communications Manager, formerly branded Cisco CallManager, includes a wealth of improvements that accelerate your return on investment by cutting management and support costs, increasing worker productivity, facilitating teamwork, accommodating the bring-your-own-device (BYOD) style of computing, fortifying data protection, and making efficient use of network infrastructure. Unified Communications Manager supports extra voice, video, and data functions such as unified messaging, video conferencing, and group-based customer communication networks. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet network devices such as IP phones, media management appliances, Voice over IP gateways, and multimedia applications throughout the IT environment.
Progent also provides consulting and support services for Cisco's realtime media-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.Ĭall and Session Processing Agents - Unified Communications Manager/CallManagerĬisco's call-processing agent is the centerpiece of Cisco's IP Communications portfolio and gives you the versatility to implement a central call-processing model, a decentralized design, or a mix of the two. Progent offers advanced consulting for all components of Cisco's UC solutions such as call processing and control software, IP phones and softphones, and teleconferencing platforms. Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE specialist to assist businesses of all sizes to design, install, administer, upgrade, expand, move, and troubleshoot Cisco unified communications products so you can highest business value of your UC investment. IP Gateways for accessing outside networks and remote users.UC Applications for easy access to real-time, IM, voice and video, phone messages, white boarding, and voice/video conferencing.IP Endpoints to enhance end-user engagement.Call Control Platforms for managing calls and sessions.Cisco's unified communications solution adds to the productivity of IT networks by cutting operational costs integrating rich media functions with popular software programs to increase worker output supporting teamwork among employees, associates, and suppliers to save time and enhance business outcomes and simplifying the administration of your communications ecosystem.Ĭisco's Unified Communications solutions include these main product categories:, Unified IP communications, once limited to integrating Internet-based voice calls and faxing on a single system to replace expensive PBX systems, today incorporates VoIP and video, mobile communications, chat, real-time presence, services, and more in a cohesive environment that is manageable, extensible, protected, fault-tolerant, economical, and user friendly.Ĭisco is the market leader in supplying the hardware and software infrastructure required to support the new model of unified communications (UC). Sending live voice and video over Internet Protocol has evolved from simply being being a savvy method to cut phone bills to being an indispensable technology for collaboration and productivity. Cisco IP Voice Phones and Unified CM/CallManager Supportįrom Cisco CCIE-Certified Telephony Professionals
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